Process Design Matrix and Summary Essay

We’ll begin by defining processes development. According to (Chase & Jacobs) process is defined as common manufactured products that describe the necessary essential steps for the design of a product. These methods represent a basic sequence of steps or activities that an organization uses to create or modify a product. Many of these tasks involve more intellectual knowledge than physical activity. Some companies define and follow an accurate and detailed development process, while others may not even be able to describe their processes. Every company uses a different process from any other company; in fact, the same organization may follow a different process for each of its products or markets. The purpose of this strategy process is to design a process that meets the customers needs and to product details within the cost and other administrative constraints. Note that the selected process will have a long term effect on competition and the flexibility of the production, as well as on the cost and quality of goods produced. Therefore, much of the procedures strategy is provided at the time of the decision making. I work at Humana Healthcare Insurer Company. It is a Kentucky based Company with 45 years in the market, a leader in consumer-centric health benefits and a Fortune 100 company with revenues of more than $ 30 billion, ranking 79 in our evolving approach to well-being. To help people achieve lifelong well-being, the elements of purpose, belonging, security and health all work together to produce true well-being and we make our contribution to bigger than balance through core strength of our health. Taking into considering the service offered, which is a health insurance plan, Humana has a call center that uses an advanced technology platform that allows access to multiple platforms at the same time to focus on solving the resolution of the call. Calls are answered by highly trained personnel to meet the highest standards of quality and customer  satisfaction. We answer calls in a time of 20-80 seconds allowing each call to be a good experience for our customers. This will allow flows and processes designed to meet and comply with operational requirements and customer needs. To reach the highest levels of satisfaction our Call Center Workforce Management area has to forecast calls volume, agent requirement calculation, compare results and build sc hedule workforce. Our results of the survey conducted to our customers exceed the standards of 98 percent satisfaction. Another service that Humana offers are programs directed to health care. Prevention is one of the main approaches for optimal health. Humana adds value promoting programs such as Humana Beginning for pregnant women, asthma prevention program and nutrition programs where our nutritionists coordinate health programs to guide and promote an optimal health that would result in healthier employees and lower utilization costs. With this vision a 30 percent reduction of your bill for medical claims is expected. The technology used for the call distribution it’s an ACD which allows equitable distribution. Humana provides a dedicated unit called SBU / VIP Area which is a dedicated area of integrated services for our customers. The objective of this area is to manage VIP customer calls through this dedicated area, offering them an exclusive and unique service. Our product is intangible, where each of our programming methods is directed to the contact with the customer, the response time is short, and our markets are local and international. Another of our features is the simultaneous production and consumption with re sponse; duty cycles that are closed after each call and systems technology for call log inquiries to document the call resolution. The main objective is to improve quality, associates productivity and timely response. References Boothroyd, G.,P. Dewhurst and W. Knight. Product Design for Manufacture and Assembly. 2nd ed New York Marcel Dekker 2002 Cooper, R. G Winning at New Products: Accelerating the Process from Idea to Launch Reading MA Perseus Books. 2001 Morgan James M., and Jeffrey K. Liker: The Toyota Product Development System: Integratimg People, Process, and Technology. New York Productivity Press, 2006 Ulrich, Karl T., and Steven D Eppinger. Product Design an Development 3rd ed. New York: McGraw-Hill/Irwin, 2004 Un diagrama de flujo està ¡ diseà ±ado para representar un proceso, ya sea en negocios o en lo personal, para mostrar la forma mà ¡s eficaz de completar un proceso. Un diagrama de flujo puede ayudar a visualizar lo que està ¡ pasando y ayudar a la persona o personas que està ¡n buscando en ellas para entender el proceso que se describe, y si es necesario, la forma de mejorarlo. Cada dà ­a, las personas realizan diferentes tareas que consumen una gran parte de su rutina diaria. En el siguiente artà ­culo, de un proceso especà ­fico ha sido identificado y, a continuacià ³n un diagrama de flujo ha sido diseà ±ado para mostrar los diferentes factores que pueden afectar el proceso, asà ­ como la mà ©trica especà ­fica que identifica el proceso. En el diseà ±o de un diagrama de flujo, los resultados muestran cà ³mo la cantidad de tiempo podrà ­a ser minimizado y que hacer para que el proceso sea mà ¡s eficiente. Hay diferentes tipos de diagramas de flujo, y cada uno tiene diferentes cuadros que representan distintas etapas en el proceso que se discute. Tambià ©n pueden incluir distintos niveles de detalle, segà ºn sea necesario y se muestra la estructura general del sistema. Diagramas de flujo suelen utilizar sà ­mbolos especiales, como los diamantes o rectà ¡ngulos. Un rectà ¡ngulo de bordes redondos representa las actividades de inicio y finalizacià ³n. Un rectà ¡ngulo regular representa una actividad o un solo paso. Un diamante representa el punto de decisià ³n. Las là ­neas de flujo muestran la progresià ³n de una etapa a la siguiente. Los factores que afectan el proceso de diseà ±o de tiempo dedicado a prepararse para el dà ­a serà ¡n los siguientes: 1.  ¿Por quà © me levanto de inmediato o no oprimà ­ el botà ³n de la alarma? 2.  ¿Està ¡ mi ropa planchada para el dà ­a o tienen que ser planchada? 3.  ¿Mis hijos preparan sus bultos para sus prà ¡cticas de volleyball en la noche o lo hacen en la ma à ±ana? 4.  ¿Mi hijo de 11 aà ±os tienen practica o va a quedarse en casa? Si tiene prà ¡ctica, el tiempo debe ser aà ±adido en vestirse, lavarse la cara, cepillarse los dientes, desayunar. Todos y cada uno de estos factores puede afectar el tiempo de proceso, ya que potencialmente pueden afectar la cantidad de tiempo dedicado a cada tarea. Algunas otras medidas que podrà ­an incluirse en la rutina de la maà ±ana son los siguientes: 1) Lavarse los dientes 2) Ducha 3) Secarse el cabello 4) Aplicar el maquillaje La mà ©trica que se ha identificado para medir este proceso serà ¡ el tiempo. Estoy buscando una manera mà ¡s eficiente para agilizar el trà ¡fico de la maà ±ana con mis hijos a partir del tercer grado en dos semanas y un bebà © recià ©n nacido en casa. El diagrama de flujo incorporarà ¡ la mà ©trica del tiempo para cada dà ­a de la semana que se està ¡ estudiando, en un plazo de cinco dà ­as. El tiempo es un componente crà ­tico en la maà ±ana si me les pido a mis hijos preparar los bultos para las prà ¡cticas de volleyball a tiempo o salir por la puerta para el nombramiento de un mà ©dico u otra actividad programada. Los tiempos que se enumeran a incluir la colecta de datos durante cinco dà ­as de la semana del 3 de octubre de 2011. Lunes, 10/03/11 tiempo de preparacià ³n: 32 minutos Martes, 10/04/11 tiempo de preparacià ³n: 20 minutos Mià ©rcoles, 10//05/11 tiempos para prepararse: 33 minutos Jueves, 10/06/11 tiempo para prepararse: 15 minutos Viernes, 10/07/11 tiempo de preparacià ³n: 19 minutos El tiempo total gastado en el transcurso de cinco dà ­as: 119 minutos Un diagrama de flujo puede ayudar a una persona a decidir quà © medidas tomar para agilizar un proceso en el trabajo o en su vida personal. El diagrama de flujo que diseà ±Ãƒ © muestra claramente que el fin de agilizar la rutina de la maà ±ana, es necesario cuidar al mà ¡ximo la noche anterior. Esto incluye el planchado de la ropa, preparar los bultos, y tener a mi hijo ducha. El diseà ±o del diagrama de flujo muestra el tiempo extra que serà ¡ necesaria si cada paso que no se toma el cuidado de la noche anterior, o AM si me decido a golpear el botà ³n del despertador a las 6:00 a.m. CERTIFICATE OF ORIGINALITY I certify that the attached paper is my original work. I am familiar with, and acknowledge my responsibilities which are part of, the University of Phoenix Student Code of Academic Integrity. I affirm that any section of the paper which has been submitted previously is attributed and cited as such, and that this paper has not been submitted by anyone else. I have identified the sources of all information whether quoted verbatim or paraphrased, all images, and all quotations with citations and reference listings. 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